Returns Policy

If you’ve changed your mind about keeping your purchase, please return it in its original condition with proof of purchase and we’ll exchange or refund it for you.
 
You can return items within 30 days of receipt and we will refund you within 14 days of receiving the goods back.
 
By original condition we mean:
·      you’ve kept all original packaging and labels in good condition and the product can be resold at full price
·      you haven’t used the product
 
If returning an item by post please complete and enclose the returns form (downloaded here) and send your package to:
Tartan2CV Returns,
The Bothy, Dalnair Farm
Gartness
Balfron Station
Glasgow G63 0NJ, UK
 
Please remember to ask the Post Office for your postage receipt and tracking details (if applicable) and retain them for your reference. Your receipt will contain proof of postage to prove the items have been sent. Customers are responsible for ensuring goods reach us. If we do not receive the returned items, we cannot process a return.
 
Cancelling your order
 
You have the right to cancel your contract with us and return your items by post within 14 calendar days from the day after the date you received your order. Your statutory rights are not affected by our returns policy.
 
Faulty or damaged items
 
If you receive a faulty or damaged item, you can return this to us for a replacement or a refund. Please notify us of the details as soon as possible and we will refund any postage costs and ensure you are reimbursed for standard return postage on the item.
 
How to contact us
 
Please email us at customerservice@carolinegardner.com or call us on 01360 551146
 
Non-UK  returns
 
Customers are responsible for import taxes, customs duties and fees that are due upon entry into the UK. Customs policies vary widely from country to country. Please contact your local customs office for more information.
 
 
 
Trade customers
 
If you are a trade customer please contact us directly or by in touch with your sales agent

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